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How long does it take to set it up?
The installation of telephone lines can usually be organised within two weeks. However, most agencies need longer to make the transition from the high street as they have to organise their staff, sort out the necessary requirements for their existing shop etc. Therefore the set-up is done during this period, making the transition very smooth.
When are commissions paid?
You are paid monthly by bank transfer.
Can I choose my own working hours?
Yes you can. The most important thing to us is that you devote enough time to the development of your client base to maintain
a solid foundation for your business.
Do I get ideas for marketing my business?
Yes, we help you develop a plan on how to market yourself in your area.
How long is the initial training?
The training is held at our Head Office in Bolton and is for three days.
Is there out of hours support?
In addition to the tremendous support provided by our various helpdesk teams at Head Office there are also staff on standby out of hours, to assist if needed. There is always someone from head office who you
can speak to at the end of the phone.
Is there an IATA license?
Yes, you can process scheduled air bookings, and the ticketing is done by our team at Head Office.
Will your admin be as efficient as me and my team would be?
We offer full administration support including; ticketing, accounting, supplier payment and banking. This support has been improved
and modified over our 12 years of operation, making it highly efficient. Our award winning technology has helped make our processes extremely streamlined and straightforward.
I’m concerned that I (and my sales staff) may feel isolated if we work at home. Is there anything to help with that?
Yes, we have a range of systems in place to support you. There’s our intranet, our
Travel Counsellors Television (TCTV) weekly broadcasts, message boards and our regular roadshows held throughout the UK and Ireland.
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What financial protection can I offer my customers in the event of a supplier failure?
Travel Counsellors operates a unique Financial Trust which is independently audited and managed by Barclays Bank.
This means that you can financially guarantee all client bookings in the event
of any supplier failure – including low cost airlines, scheduled air, package holidays, accommodation only and car hire. Even better this degree of protection is completely free of charge to the customer. The Trust means each and every one of its clients can be sure they will be fully reimbursed in the event of ANY supplier failure.
Do I have to be home-based?
We believe that a home-based office offers you the best chance of making a success of your business, however you can rent an office if you prefer. Working from home allows you to work the hours that suit you (and your sales staff) and most importantly your customers. And of course there are the obvious benefits of saving the cost of rent, rates and utilities etc that offices and High Street shops attract.
If I retain my sales staff do we all have to be based in one home/office?
No. Our technology allows you all to work independently (if you wish) and yet you will all be networked as one branch.
Can I retain my existing sales team?
Yes you can if it makes good, sound commercial sense.
Can I keep my shop?
No. Our success over the past 12 years shows that it is the non-high street model that works best. However, you can rent an office if it is viable for your business. We have always believed that the future of travel sales lies in customer service. Knowing your customer, building a relationship and going above and beyond to deliver more than just a reservation service is all part of the experience and what will separate you from your competitors. When you have an established business it is not important where you are based, it is how you look after your customer’s needs that will ensure your continued success, not the location of your shop. |
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